Picking and packing orders for your ecommerce business can be a nightmare at the best of times; dealing with seasonality can be an overwhelming experience. Whether you sell most of your toys at Christmas, fitness equipment in the New Year or garden furniture in the summer here are some ways in which a fulfilment provider such as Vdepot can help:
If you own your own warehouse then the storage space has to be as big as your biggest demand in the year. This often means redundant space which you are still paying for during your quiet periods. Using a fulfilment provider means that you only pay for the space that you use. For example if you require 100 pallet spaces in October for a busy Christmas period but only 20 pallet spaces in April you only pay for 20 pallet spaces in April.
As an ecommerce retailer at Christmas the higher the average spend per customer the better. Many retailers achieve this in the way of hampers or gift wrapping. Using an outsourced fulfilment provider such as Vdepot, order rework is often provided. This means that you can increase the average spend of your clients at relatively little cost.
Hiring extra personnel to cover busy periods can often be a time consuming hindrance, let alone having to make sure that they are trained to pick and pack quickly and efficiently. Using a fulfilment provider eradicates this hassle and means that your goods are in experienced hands.
Once the order has been pick, packed and sent, there often comes that time when your customer service department gets bombarded with calls of “where is my order”. One way to remove these calls is to allow your customer to track their orders. Some fulfilment providers send tracking direct to your client, and here at Vdepot it is done at no extra cost.
While you’re busy picking and packing your orders it can easy to miss stock running low especially if you have a basic stock management. Using a fulfilment providers stock management system (if they have one) means that you can get reorder alerts sent to you when stock is running low, or you can view on line at any time.
Less of a problem if your busy period is in summer but what if it is Christmas, you have picked and packed your orders but can’t get them to the carrier or the carrier can’t get to you. Due to the number of parcels most fulfilment houses process it is extremely rare that the carrier doesn’t turn up because of bad weather.
Whatever business you are in there will ultimately be returns which you have to deal with. This can be particularly if you are having to quality check the goods as well. Many fulfilment providers process returns, will carry out quality checks and return to stock if necessary, all without you lifting a finger.
Overall, outsourcing to a fulfilment provider will allow you to focus on your core competencies allowing you to fulfil your business potential whilst gaining assistance from fulfilment experts. It may be cheaper than you think. So don’t have a pick and pack nightmare in your busy periods, let someone else do it!