Resources

The latest news, advice and best practice guides from our ecommerce support network.

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Social media strategy

How to drive online sales using social media

During the lockdown period, the way we all use the internet and our online shopping habits and behaviour has undoubtedly changed. Many retail businesses have seen an increase in online sales, with non-essential physical stores being closed, but with this, the need to adapt has been essential.

  • Digital marketing
  • Branding
  • Customer service
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The quick guide to ecommerce international SEO

For readers who have made the decision to make their eCommerce presence international, here’s what to think about or ask your SEO team/agency when it comes to code and site structure that will allow your eCommerce site to be visible, and its content customised for different languages and regions.

  • International trade
  • Digital marketing
  • Best practices
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Wholesale pricing strategy

How to resolve a complaint from an online shopper

How you react to negative communication, and respond to the feedback, can have a huge impact on how your brand is perceived.

  • Customer service
  • Branding
  • Best practices
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