How It Works

Returns Management

Our brandable returns portal makes returns simple for you and your customers. We inspect returned items to check they're fit for resale.

  • Monitor and manage your returned orders easily
  • Data insights that help you reduce your return rate
  • We inspect returned products on your behalf

An inevitable part of retail

On average, 15% of your online orders will be returned (IMRG, 2020) – and this number is on the rise. How you handle returns will influence your store’s reputation and your customers’ experience; it should be a straightforward process so that they’re not discouraged from buying from you again.

These are good reasons to ensure that you’re offering a competitive returns process. Using Vdepot’s customisable returns portal, you can offer a top-notch returns service.

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Simplify returns management with Vdepot’s returns portal

Simple and transparent returns for your customers

Our user-friendly returns portal can be embedded on your website as an extension of your store. A customer can submit their return request and generate their shipping label in under 5 minutes.

Monitor and manage your returned orders easily

Customise your returns portal with your branding, your returns policy and your preferred process. Use the Portal’s client dashboard to authorise, verify and reject returns requests, and monitor the status of each and every return.

We provide insights to help you reduce your return rate

We capture the data of every returned order and present this information to you in a helpful way, highlighting which products are getting returned more often and the most common return reasons for each product.

We inspect returned orders on your behalf

We inspect every returned item for damage and to assess if it’s in a resellable condition. We can share updates and photographs of the returned item with you where necessary.

Our carrier partners for dispatches and collections

What our clients say...

“I have been using Vdepot for my company's fulfilment now for the last 3 years and in that time have been very happy with the ease of use of the online system and friendly helpful staff. Thanks Vdepot.”

Rob, director, electronics distributor

"Vdepot has provided an outstanding fulfilment service to our fashion brand. From the moment we asked for a quote, the team has been extremely quick to respond, very dedicated to meeting our fulfilment needs and done a great job with dispatching our orders quickly and as agreed. Highly recommended!"

Gergana, CEO, B-Corp fashion brand

“I’ve been really impressed with Vdepot - both the client service and warehouse teams are professional and friendly; it feels like they’re a part of our business. The system reports act as our reference point for planning ahead. Not only do they pick/pack our orders with high accuracy, they often come forward with ideas on how together we can make things even better.”

Nicky, merchandising and trade manager, sustainable homeware brand

“We’re a young company with lots of crazy stuff happening so we’re glad we’ve got a fulfilment partner who we can have real discussions with and make things happen. When we have an unusual request or we want to try something new, like “we’ve just landed this opportunity and we need your help” - we need a human partner at the other end of the phone who will respond ‘I get it, I’ve got you’. I think we’ve found that with Vdepot.”

Brian, co-founder, US beauty brand