WooCommerce Fulfilment

Vdepot’s fulfilment service integrates with your WooCommerce store; we’ll take care of the day-to-day so you can focus on growing your company.

  • B2C & B2B orders, packed to your specifications
  • Same day dispatch, next day UK delivery, international shipping
  • Bespoke processes including gift wrap and hamper assembly
  • Simplified returns management that integrates with your store
  • Helpful, human client support; no cumbersome 'ticket system'
  • Introductions to experts via our ecommerce growth network

Set your store apart with bespoke fulfilment

We’ll prepare your orders using your preferred packaging and processes, ensuring every order arrives in pristine condition. 

  • Gift wrapping and gift messaging options
  • Customise the process with branded packaging
  • Same-day dispatch

Simplified returns management

Our user-friendly returns portal provides a free alternative to the options in the WooCommerce Plugin store, which can be expensive and unreliable.

Our portal can be embedded on your website, where your customers can submit their return requests and generate their shipping labels in under 5 minutes, reducing returns headaches on both sides.

  • Monitor and manage your returned orders easily
  • Data insights that help you reduce your return rate
  • We inspect returned products on your behalf
  • Garment steaming & repair services

Use our connections to grow your online sales

Vdepot has a large network of trusted companies who can help you with all manner of business challenges and goals.
As our client, we can make introductions and recommendations for you.

Marketplace Support

International Support

Marketing & Social Media

Design and Photography

Packaging Design and Production

Importing into the UK

What our clients say...

“I’ve been really impressed with Vdepot - both the client service and warehouse teams are professional and friendly; it feels like they’re a part of our business. The system reports act as our reference point for planning ahead. Not only do they pick/pack our orders with high accuracy, they often come forward with ideas on how together we can make things even better.”

Nicky, merchandising and trade manager, sustainable homeware brand

“I’m really happy with how quickly and transparently you have communicated, received my stock, processed it and started shipping. It’s great to hear from happy customers who have just received their DHL deliveries from you! Thanks for making the process so easy, I’m already enjoying working with your team.”

Keith, co-owner and engineer, cycling brand

FAQs about our WooCommerce fulfilment service

Yes, we can dispatch worldwide and work with the major carrier networks, including Royal Mail and DPD. Because of our high throughput, we’ve negotiated great prices from our shipping partners and can pass on the savings to our clients. Offer your customers next-day delivery and the ability to track their parcels.

For international shipments, our system can automatically print customs declarations using the order, product and company information you provide.

We don’t have a generic price list because there is so much variety in what our clients need, what they sell and therefore the right solution for them. We prefer to have a chat with you so that we can calculate the time and resources involved, and give you a fair, accurate proposal.

Other fulfilment companies might share standardised prices with you without asking you any questions, only to adjust your fees a few weeks after you have moved your inventory to their warehouse.

Absolutely! We can support your launch or growth in the UK market. Find out more about why Vdepot is the perfect fulfilment partner for your UK operation.

Yes, we can prepare larger orders to be sent to your retail partners – whether the order is placed via a wholesale marketplace (such as Faire) or uploaded manually onto our system. We can do a separate price for this – we’d just need to know the requirements for a typical wholesale order.

Yes, we can gift-wrap your orders as an additional service – we can chat through your preferences for the pick/pack/gift-wrap process and prepare a bespoke quote for you.

We can accommodate temperature-controlled storage and work with several chilled/frozen food brands, although in these instances we ask that they provide their own preferred fridge/freezer unit which we then store and run for them. Given that each company we work with has their own unique storage and temperature requirements, we’d found it to work best when the brand selects their own unit for their exclusive use. We can put you in touch with a supplier we trust to discuss options.

Air-conditioned storage is subject to availability so please get in touch to discuss this.

Yes, we have a few clients that are B Corp certified. Contact us to learn more about how this works.

Yes, many of our clients sell FSC-certified products. We can talk you through how this works when you get in touch.

Depending on how many SKUs you have and your stock quantities, it takes on average 2 working days from Vdepot receiving your products to fulfilling customer orders. You can still accept orders on your webshop and marketplace accounts during that time – these orders will have 2 working days added to their delivery date. In some cases, we have been able to get our new clients set up in 1 working day.

If you are switching to Vdepot from another fulfilment provider, you would need to speak to your current provider about how they would manage the closing of your account with them.

We can make arrangements with you to mitigate disruption by planning phased implementation.

We have two premises located on the outskirts of Norwich, East of England – about a 2 hour drive from London. Our rural location means we can keep site costs low while still being close to the UK’s major ports. The closest major ports are Felixstowe, London and Immingham.

Yes, you are welcome to visit our headquarters to visualise where your stock would be kept and to meet the team who would be working on your account. Please note that site visits are by appointment only.