We connect with most ecommerce platforms out there. For an unsupported platform or bespoke webshop, we can work with your developers to create a custom integration.
We can also connect to your marketplace accounts and your other business systems, including inventory management, CRM and accounting software.
Each time an order is placed on any of your sales channels, our fulfilment system notifies our team and you can monitor the progress of your orders live online. We’d be happy to arrange a demo of our system on request.
Yes, we have existing integrations with business systems such as Linnworks and Brightpearl. If you would like us to integrate with a system we don’t currently work with, we could integrate for an additional development fee.
Yes, we can despatch worldwide and work with the major carrier networks, including Royal Mail and DPD. Because of our high throughput, we’ve negotiated great prices from our shipping partners and can pass on the savings to our clients. Offer your customers next-day delivery and the ability to track their parcels.
For international shipments, our system can automatically print customs declarations using the order, product and company information you provide.
We don’t have a generic price list because there is so much variety in what our clients need, what they sell and therefore the right solution for them. We prefer to have a chat with you so that we can calculate the time and resources involved, and give you a fair, accurate proposal.
Other fulfilment companies might share standardised prices with you without asking you any questions, only to adjust your fees a few weeks after you have moved your inventory to their warehouse.
Absolutely! We can support your launch or growth in the UK market. Find out more about why Vdepot is the perfect fulfilment partner for your UK operation.
Yes, we can prepare larger orders to be sent to your retail partners – whether the order is placed via a wholesale marketplace (such as Faire) or uploaded manually onto our system. We can do a separate price for this – we’d just need to know the requirements for a typical wholesale order.
Yes, we can gift-wrap your orders as an additional service – we can chat through your preferences for the pick/pack/gift-wrap process and prepare a bespoke quote for you.
We can accommodate temperature-controlled storage and work with several chilled/frozen food brands, although in these instances we ask that they provide their own preferred fridge/freezer unit which we then store and run for them. Given that each company we work with has their own unique storage and temperature requirements, we’d found it to work best when the brand selects their own unit for their exclusive use. We can put you in touch with a supplier we trust to discuss options.
Air-conditioned storage is subject to availability so please get in touch to discuss this.
Yes, we can – Amazon has a long list of requirements for how products should be packaged and labelled to be received into their warehouses. Products that don’t meet these requirements could trigger non-compliance fees, or your products being returned to you at your expense.
Vdepot can do this preparatory work for you, ensuring items are correctly packaged, adding compliant labelling to your products, and arranging the shipments with Amazon. enjoy the benefits of being Prime-eligible while ensuring cost-effective storage and management of your inventory.
Yes, we have a few clients that are B Corp certified. Contact us to learn more about how this works.
Yes, many of our clients sell FSC-certified products. We can talk you through how this works when you get in touch.
Depending on how many SKUs you have and your stock quantities, it takes on average 2 working days from Vdepot receiving your products to fulfilling customer orders. You can still accept orders on your webshop and marketplace accounts during that time – these orders will have 2 working days added to their delivery date. In some cases, we have been able to get our new clients set up in 1 working day.
If you are switching to Vdepot from another fulfilment provider, you would need to speak to your current provider about how they would manage the closing of your account with them.
We can make arrangements with you to mitigate disruption by planning phased implementation.
We have two premises located on the outskirts of Norwich, East of England – about a 2 hour drive from London. Our rural location means we can keep site costs low while still being close to the UK’s major ports. The closest major ports are Felixstowe, London and Immingham.
Yes, you are welcome to visit our headquarters to visualise where your stock would be kept and to meet the team who would be working on your account. Please note that site visits are by appointment only.