Returns Management

"Vdepot has provided an outstanding fulfilment service to our fashion brand. From the moment we asked for a quote, the team has been extremely quick to respond, very dedicated to meeting our fulfilment needs and done a great job with dispatching our orders quickly and as agreed. Highly recommended!"

"Vdepot is a wonderful company to work with. We spent a long time looking for the right fulfilment agency & we have not been disappointed at all from choosing them. From the outset the level of support, service, care & attention given to us was beyond expectations. The team are super helpful, attentive & we wouldn't hesitate to recommend them to anyone looking for something similar."

"Partnering with Vdepot has allowed us to grow our business without taking on the huge expense of setting up a warehouse. We get all the benefits of large warehouse operation but for a fraction of the cost. We’ve found their service to be excellent and thorough, and they have careful eye for detail – which we dearly appreciate – our customers often comment on how well-presented our deliveries are."

“If the last 2 years has taught us anything, it’s that we need to work with people who have our back. When we have an unusual request or we want to try something new, like “oh my God, we’ve just landed this opportunity and we need your help” - we need a human partner at the other end of the phone who will respond ‘I get it, I’ve got you’. I think we’ve found that with Vdepot. We’re a young company with lots of crazy sh** happening so we’re glad we’ve got a fulfilment partner who we can have real discussions with and make things happen.”

"Wonderful people to work with and have been super helpful and supportive every step of the way.
Thanks so much Vdepot team for everything!"

"Vdepot made it very easy for us when launching our online store. Their IT set-up seemed the most secure of all the fulfilment houses we met with, and has integrated with our webshop without a hitch. All of this meant that we were able to launch our business with a professional set-up. They offered the space and the expertise that we needed."

“Vdepot has a real in-depth understanding of our business, to the point that it feels like they’re ‘in-house’ and a part of our team. They keep up with our growing product range and order volumes without compromising on care and detail.”

"I have been using Vdepot for my company's fulfilment now for the last 3 years and in that time have been very happy with the ease of use of the online system and friendly helpful staff. Prior to using Vdepot we used our own warehouse and staff which proved expensive and unreliable. Now all our stock is stored safely and our shipments are always on time. Thanks Vdepot."

"Vdepot takes a great deal of the stress and expense out of warehousing, picking, packing and distribution and allows us to get on with the job of providing exceptional products and customer service. They are efficient and accurate and fun and pleasant people to work with. Quite frankly, I couldn’t imagine life without them!"

"From the start Vdepot seemed to grasp what our business was about and what we needed in order to fulfil our orders promptly and efficiently. This was very reassuring! The move went smoothly and everything has gone great. We receive a lot of positive feedback from customers praising the speed of delivery and care in packing. Many thanks!"

"Integrating my Shopify store with Vdepot's fulfilment software was one of the best decisions for my small business: inventory management, order processing and reporting features have been a godsend. The team have been really lovely and it has been a pleasure to deal directly with Natasha and the IT department to make the integration process as smooth as possible. Outsourcing has taken a huge chunk off my plate so I can get on with the nitty gritty."

"I’m really happy with how quickly and transparently you have communicated, received my stock, processed it and started shipping. It’s great to hear from happy customers who have just received their DHL deliveries from you! Thanks for making the process so easy, I’m already enjoying working with your team."