Returns Management

Stop spending your hours and effort on handling returns. As part of our order fulfilment service, Vdepot can make returns management a simple and painless process for you and your customers.

Returned Item Inspection

We inspect returned items

We inspect every returned item for damage and to assess if it’s in resellable condition. We can share updates & photographs of the returned item with you, in situations where the customer has damaged the item before returning it.

Inventory Management System

You get to stay in control

If a returned item is deemed resellable, the team re-enters it into the MyVdepot system. You can log in any time for up-to-the-minute visibility on your inventory levels, orders and returned stock, and contact us whenever you need to about a returned item.

Our Services

As your fulfilment partner we can take care of the entire process for you; from receiving your goods into our secure warehouse, to carefully packaging them for delivery, to managing your customer returns. We can also put you in touch with ecommerce experts who can help your business grow.

"Partnering with Vdepot has allowed us to grow our business without taking on the huge expense of setting up a warehouse. We get all the benefits of large warehouse operation but for a fraction of the cost. We’ve found their service to be excellent and thorough, and they have careful eye for detail – which we dearly appreciate – our customers often comment on how well-presented our deliveries are."
Sarah, Founder
Luxury Furniture Brand

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