Coronavirus: Latest Status from Each Major Carrier Network

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Vdepot's fulfilment services remain operational and continue as usual. Vdepot is involved in fulfilment services for PPE, food and food packaging, and as such is regarded as essential during the current crisis.

We continue to follow the government's advice on social distancing and hygiene practices. Our team operates in very small groups at a distance of 2 metres from one another, we have provided compulsory PPE items for all employees and team members take their breaks individually.

Logistics Carrier Updates Coronavirus

Contents

We are constantly reviewing current government advice and our circumstances, and we will let you know of any changes to our service.

Please keep us informed on how your business is affected by the coronavirus. By letting us know of any changes to your demand patterns or disruptions in your supply chain, we manage our staff and resources so that we’re in the best position to help you.

To subscribe to email updates please send your name and email to info@vdepot.co.uk


21st May

Royal Mail

UK

As of 2nd May, they temporarily won’t be delivering letters on Saturdays, with the exception of ‘Signed-For’ items. If you missed our update on this, read more about it here. This is expected to last until 13th June.

In addition to this, they’ve temporarily closed their telephone helpline from 4th May, due to the high volume of calls they were getting. They will replace this with Live Chat functionality.

The Vdepot team will continue to query Royal Mail for any order updates on your behalf, but please understand that it will be more difficult to contact them and delays in delivery should be expected.

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.

The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’.’

breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

DPD Classic

Deliveries are still taking 24-48 hours longer than usual in some countries, including France, Belgium and Germany,

Italy and Croatia are no longer restricted, although there may still be delays. Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail  

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of how the service is operating in each country.

Some countries, including the USA and Greece, could experience a delay of up to 48 hours for DPD Direct deliveries. See more expected impacts for each country here.

DHL

UK

Their last update was on 15th April:  ‘We are currently seeing extremely high parcel volumes throughout our network… We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions. We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-10 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.


15th May

Royal Mail

UK

As of 2nd May, they temporarily won’t be delivering letters on Saturdays, with the exception of ‘Signed-For’ items. If you missed our update on this, read more about it here. This is expected to last until 13th June.

In addition to this, they’ve temporarily closed their telephone helpline from 4th May, due to the high volume of calls they were getting. They will replace this with Live Chat functionality.

The Vdepot team will continue to query Royal Mail for any order updates on your behalf, but please understand that it will be more difficult to contact them and delays in delivery should be expected.

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected.

Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing. The number of countries that we can access is changing daily.

Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’.’

breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

DPD Classic

Deliveries are still taking 24-48 hours longer than usual in some countries, including France, Belgium and Germany,

Italy and Croatia are no longer restricted, although there may still be delays. Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail 

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of how the service is operating in each country.

Some countries, including the Netherlands, Belgium and Canada, could experience a delay of up to 72 hours for DPD Direct deliveries. In the last few days, they’ve limited deliveries in France to only Monday-Friday – see more expected impacts for each country here.

DHL

UK

Their last update was on 15th April:  ‘We are currently seeing extremely high parcel volumes throughout our network… We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions. We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-10 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.


7th May

Royal Mail

UK

As of 2nd May, they temporarily won’t be delivering letters on Saturdays, with the exception of ‘Signed-For’ items. If you missed our update on this, read more about it here. This is expected to last until 13th June.

In addition to this, they’ve temporarily closed their telephone helpline from 4th May, due to the high volume of calls they were getting. They will replace this with Live Chat functionality.

The Vdepot team will continue to query Royal Mail for any order updates on your behalf, but please understand that it will be more difficult to contact them and delays in delivery should be expected.

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected.

Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing. The number of countries that we can access is changing daily.

Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’.’

A breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

DPD Classic

Deliveries are still taking 24-48 hours longer than usual in some countries, including France, Belgium and Germany,

However, they have advised via email yesterday that the restrictions in areas of Croatia and Italy are now being lifted, meaning they can resume delivery in those areas now. They’ve not yet updated their website to reflect this, but here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail  

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of how the service is operating in each country.

Some countries, including the Netherlands, Belgium and Canada, could experience a delay of up to 72 hours for deliveries. In the last few days, they’ve limited deliveries in France to only Monday-Thursday – see more expected impacts for each country here.

DHL

UK

Their last update was on 15th April:  ‘We are currently seeing extremely high parcel volumes throughout our network… We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions. We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-10 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

30th April

Royal Mail

UK

Royal Mail announced yesterday that as of 2nd May, they temporarily won’t be delivering letters on Saturdays, with the exception of ‘Signed-For’ items. If you missed our update yesterday, read more about it here

Their general service update from yesterday was: “despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum.”

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected.

Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing. The number of countries that we can access is changing daily.

Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’.’

breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

They’re experiencing record volumes of demand and are recruiting new drivers to help.

International Updates

DPD Classic

Deliveries are still taking 24-72 hours longer than usual across the Republic of Ireland, due to the spike in demand.

Some postcodes in Italy and Croatia continue to be restricted, meaning DPD cannot deliver to them at the moment. Here’s the list of postcodes. Portugal no longer appears to have restrictions, just a 24 hour delay. 

Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail  

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of countries affected by the price increases.

Some countries, including the Netherlands, Belgium and Canada, could experience a delay of up to 72 hours for deliveries. In the last few days, they’ve limited deliveries in France to only Monday-Thursday – see more expected impacts for each country here.

DHL

UK

Their last update was on 15th April:  ‘We are currently seeing extremely high parcel volumes throughout our network… We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions. We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-10 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.


16th April

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

DPD Classic

Since our last update, service levels have changed in the Republic of Ireland due to the impact of the virus. Deliveries will be delayed 24-72 hours across the country.

Some postcodes in Italy, Portugal and Croatia continue to be restricted, meaning DPD cannot deliver to them at the moment. Here’s the list of postcodes.

Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail  

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

UK

A new update on 15th April:  ‘We are currently seeing extremely high parcel volumes throughout our network… We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions. We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-10 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

UK

Update on 16th April: ‘Deliveries and collections should take place throughout the UK this week. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re working hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.’

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services.

The number of countries that we can access is changing daily. Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. A breakdown of the status for each country can be found here.


9th April

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

Some postcodes in Italy, Portugal and Croatia are now restricted, meaning DPD cannot deliver to them at the moment. Here’s the list of postcodes.

DPD Classic: ‘Operations continue as normal across European countries, but there are delays of 24-48 hours due to border restrictions.’ 

Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail  

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

UK

‘DHL Parcel remains open for business. There is currently no impact on our parcel services, and we continue fully operational for both collection and delivery services. Deliveries to homes are essential during this period, and we take this responsibility extremely seriously.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-7 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us. 

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

UK

Royal Mail advise on their website that they are still open and doing their best to continue business as usual. However, despite their best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices. 

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services.

The number of countries that we can access is changing daily. Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. A breakdown of the status for each country can be found here.


2nd April

DPD

Here is what we have heard from DPD:

UK 

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’
International Updates

Some postcodes in Italy, Portugal and Croatia are now restricted, meaning DPD cannot deliver to them at the moment. Here’s the list of postcodes.

DPD Classic: ‘Operations continue as normal across European countries, but there are delays of 24-48 hours due to border restrictions.’

Here’s the latest breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail 

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s the latest list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

UK

‘DHL Parcel remains open for business. There is currently no impact on our parcel services, and we continue fully operational for both collection and delivery services. Deliveries to homes are essential during this period, and we take this responsibility extremely seriously.’

International

DHL have started publishing country-by-country status updates here, with some countries experiencing delivery delays of 1-7 days.

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

UK

Royal Mail advise on their website that they are still open and doing their best to continue business as usual. However, despite their best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices. Resource implications of the continuing advice regarding Coronavirus mean they may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.

International 

‘We are working with our airline and postal/courier partners across the globe to maintain services.

The number of countries that we can access is changing daily. Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. A breakdown of the status for each country can be found here.


31st March

Here’s the latest round-up containing the current status of each of the carrier partners we work with.

DPD

Here is what we have heard from DPD:

UK

‘Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.’

International Updates

DPD Classic: ‘Operations continue as normal across European countries, but there are delays of 24-48 hours due to border restrictions.’

Here’s a breakdown of how the service is affected in each European country.

Air Express, Air Classic, DPD Direct and International Mail 

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s a list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

UK

‘DHL Parcel remains open for business. There is currently no impact on our parcel services, and we continue fully operational for both collection and delivery services. Deliveries to homes are essential during this period, and we take this responsibility extremely seriously.’

International

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

UK

Royal Mail advise on their website that most UK services are continuing as normal, with their new process for signed deliveries in place.

International

‘We are working with our airline and postal/courier partners across the globe to maintain services.

The number of countries that we can access is changing daily. Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. A breakdown of the status for each country can be found here.

Changes to Special Delivery Guarantees

‘Resource implications of the continuing advice regarding Coronavirus means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times. For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Our Special Delivery Guaranteed by 9am service remains unchanged.’


26th March

DPD

Here is what we have heard from DPD:

UK 

‘We want to confirm that all our parcel collection, sortation and delivery operations are continuing as normal. We can also confirm that we are seeing extremely good service levels right across our network.

In addition to the new contact-free delivery processes we have implemented in recent weeks, we have now introduced a new ‘Swap It’ process which eliminates contact and ensures social distancing. With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving. Yesterday we also suspended our DPD Pickup service to comply with the Government’s advice to close non-essential shops.’

International Updates

DPD Classic: (website last updated 17th March) There are countries where non-essential shops and businesses are closed, therefore, we advise you check before shipping that your customer is able to receive parcels to avoid unnecessary costs. Each country will attempt delivery where possible and return to you if they are unable to gain access. Here’s a list of restricted postcodes.

Aside from this, deliveries are operating normally in most countries, with some countries experiencing a 24 hour delay. The breakdown of status in each country can be found here.

Air Express, Air Classic, DPD Direct and International Mail 

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s a list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

UK

‘DHL Parcel remains open for business. There is currently no impact on our parcel services, and we continue fully operational for both collection and delivery services. Deliveries to homes are essential during this period, and we take this responsibility extremely seriously.’

International

DHL is applying an Emergency Situation Surcharge to their TDI Air Express shipments, as of 1 April 2020 until further notice. For more information, please contact us.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

Royal Mail advise on their website that most UK services are continuing as normal, with their new process for signed deliveries in place.

They have published on their website that the closing of US and EU international borders applies to the movement of people, rather than goods, so deliveries can still be made. However, delays are expected due to the authorities in these countries applying special orders e.g. quarantine; or special measures being implemented. A breakdown of the status for each country can be found here.

Changes to Special Delivery Guarantees

‘Resource implications of the continuing advice regarding Coronavirus means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times. For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Our Special Delivery Guaranteed by 9am service remains unchanged.’


24th March

DPD

Here is what we have heard from DPD:

UK

‘We want to confirm that all our parcel collection, sortation and delivery operations are continuing as normal. We can also confirm that we are seeing extremely good service levels right across our network. With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignee’s name and a ‘Delivered on Authority’ message in the signature section of the unit.’

International Updates

DPD Classic: (website last updated 17th March) There are countries where non-essential shops and businesses are closed, therefore, we advise you check before shipping that your customer is able to receive parcels to avoid unnecessary costs. Each country will attempt delivery where possible and return to you if they are unable to gain access.

Aside from this, deliveries are operating normally in most countries, with some countries experiencing a 24 hour delay. The breakdown of status in each country can be found here.

Air Express, Air Classic, DPD Direct and International Mail

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. Here’s a list of countries affected by the price increases.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.

DHL

DHL has not disclosed any changes to services or mentioned any possible disruption to deliveries at this time. Like Royal Mail, they have introduced a new process for signed deliveries so that consumers can continue to receive important parcels without physical contact. Learn more about that here.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

Royal Mail advise on their website that most UK services are continuing as normal, with their new process for signed deliveries in place.

They have published on their website that the closing of US and EU international borders applies to the movement of people, rather than goods, so deliveries can still be made. However, delays are expected due to the authorities in these countries applying special orders e.g. quarantine; or special measures being implemented. A breakdown of the status for each country can be found here.

Changes to Special Delivery Guarantees

‘Resource implications of the continuing advice regarding Coronavirus means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times. For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Our Special Delivery Guaranteed by 9am service remains unchanged.’


17th March

DHL

DHL have released a statement assuring us that they are following the government’s guidelines for hygiene as well as other precautionary measures. They have not disclosed any changes to services or mentioned any possible disruption to deliveries at this time.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

Royal Mail have not been in touch to advise of any delays to UK services, but they have published an update to their process for signed deliveries – staff will record the name of the person accepting the item, instead of a signature.

They have published on their website that the closing of some international borders applies to the movement people, rather than goods, so deliveries can still be made but there will be disruption and delays in some countries. A breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK

‘At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.’

International Updates

DPD Classic: There are countries where non-essential shops and businesses are closed, therefore, we advise you check before shipping that your customer is able to receive parcels to avoid unnecessary costs. Each country will attempt delivery where possible and return to you if they are unable to gain access.

Aside from this, deliveries are operating normally in most countries, with some countries experiencing a 24 hour delay. The breakdown of status in each country can be found here.

Air Express, Air Classic, DPD Direct and International Mail

DPD have stated on their website: ‘please note there has been a significant reduction in airline capacity which is impacting costs’. As far as we know, this does not affect any of the deliveries for Vdepot customers at the moment, but will keep you updated as and when we receive more specific information.

Some countries could experience a delay of up to 72 hours for deliveries – see the expected impact for each country here.


13th March

Here are the latest status updates from the main carrier partners we work with. We will send you updates twice a week for the duration of this uncertain period.

DHL

We’ve been advised that service is operating as usual with no interruptions, and that staff are following the government’s guidelines for hygiene.

Pallet Delivery Networks

Services are operating normally with the exception of Italy, where there may be delays. If we receive any more specific updates we will let you know.

Royal Mail

Royal Mail have not been in touch to confirm any specific disruption to UK services, but advise on their website that the coronavirus will potentially cause delays to normal services in some countries, including Italy, Hong Kong, South Korea and Japan. A breakdown of the status for each country can be found here.

DPD

Here is what we have heard from DPD:

UK – We’ve received no updates about disruption to UK services.

Ireland – DPD has paused deliveries or collections to Trinity College Dublin until further notice.

Italy – the following update from DPD for customers who use DPD Classic, DPD Direct, Air Express, Air Classic Air Express, Air Classic and DPD Direct:

‘Please be advised that access to some towns in Northern Italy have been blocked off following the outbreak of the Coronavirus.

Parcels shipped to the postcodes listed on this page will not be exported and will be returned back to the shipper until further notice.

DPD Classic
Classic parcels to these postcodes will still be exported but held in the local depot’s to either be returned or sent to an alternative address requested by the consignee.’

General International Update – for customers who use Air Express, Air Classic, DPD Direct and International Mail

‘Further to International notice due to the Coronavirus outbreak and fewer people travelling to the far east, airlines have started to reduce flights into these countries.

As a result, please expect delays to the following countries: China (Hubei only allowing in medical equipment), Hong Kong, Malaysia, Vietnam, Japan, Taiwan, Singapore and South Korea.

In addition to this, staff are being urged to work from home and therefore, deliveries may be impacted in country too, as there is a reduced workforce and heavy restrictions in place.’

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